Refund policy

You can always contact me for any return question at katekagood@gmail.com.


Return & Refund Policy

 

At Bronzed by Kateka, I take pride in offering high-quality self-tan products and want you to feel confident in your purchase. Because these are personal care items, I have to keep my return policy strict for safety and hygiene reasons.


Returns

  • Only unopened and unused self-tan products may be returned within 14 days of purchase.
  • Once returned items are received and inspected, a refund will be issued to your original payment method (minus original shipping costs).
  • Customers are responsible for return shipping costs.
  • I will notify you once I’ve received and inspected your return. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact me at katekagood@gmail.com.

     

How to Start a Return

  • Email me at katekagood@gmail.com with your order number, and I’ll provide return instructions. Please note that returns will need to be sent to the following address: Bronzed By Kateka 742 w. 990 s. Salem, UT. 84653

 

Damaged or Defective Items

  • Please inspect your order upon reception and contact me within 7 days of delivery with photos, if the item is defective, damaged or if you receive the wrong item, so that I can evaluate the issue and make it right. 

 

Non-Returnable Items

  • For hygiene reasons, exfoliating mitts and tanning mitts are final sale and cannot be returned or refunded.
  • Opened or used self-tan products are not eligible for return or refund.
  • Unfortunately, I cannot accept returns on sale items or gift cards.